NEW Flexible Booking Policy

We understand that it’s normal to feel cautious about making travel plans in these difficult times.

You’re not alone.  We’ve been talking to clients, both past and present, frequently throughout this difficult and uncertain time and have paid close attention to their feelings and feedback.

Like you, our clients are anxious and apprehensive, yet they’re also seeking something to look forward to once they are able to travel again.

That’s why we’ve introduced our new Flexible Booking Policy to give you total peace of mind so you can confidently book your next trip with Secret Paradise Maldives whilst eliminating any risk.

You can select from either our Full Flex or Ultimate Flex booking options, depending on what YOU feel comfortable with.

We want you to have clarity in where you stand with us going forwards and allow you to feel totally comfortable about changing your mind.

FULL FLEX BOOKING OPTION:

 

Book any tour of your choice, pay $100 deposit and change the dates on up to 2 occasions for free, up to 14 days before departure.


How do the Full Flex and Ultimate Flex booking policies work exactly?

 

Both Full Flex and Ultimate Flex allow you to change your booking date with Secret Paradise Maldives.

The level of flexibility is entirely up to you and is based on which payment option you choose.

Full Flex and Ultimate Flex will apply to all new bookings from 1st August 2020 for tours that start from 1st October 2020 onwards.

FULL FLEX

 

To secure your booking for any tour of your choice, right now a deposit of just $100 per booking is all that’s required.

 

Where the $100 deposit has been paid and you wish to amend your booking, the following terms apply:

Changes you can make under Full Flex:

  • The tour dates 
  • The tour package (you can move to an alternative tour entirely)

Under Full Flex, you are able to make a maximum of 2 changes. We ask that you make these changes at the very latest 14 days before the departure date.

If you choose to change the dates of your tour, the new tour dates must be within 12 months of the original booked tour date. 

Once your new tour has been confirmed, we will of course send you the new information by email so you have a full copy of the details.

In cases where you are changing to a higher priced tour, the balance of the tour will be invoiced to you and is payable 30 days before the new tour start date.

 


ULTIMATE FLEX

 

You will be eligible for Ultimate Flex terms if you have paid for your tour in full at the time of booking.

 

Changes you can make under Ultimate Flex:

  • The tour dates 
  • The tour package (you can move to an alternative tour entirely)

When you choose Ultimate Flex at the time of booking, you are free to make an unlimited number of changes

We ask that you make these changes as soon as possible and at the very latest 14 days prior to the tour departure date. 

If you choose to change the dates of your tour, the new tour dates must be within 24 months of the original booked tour date. 

Once your new tour has been confirmed, we will, of course, send you the new information by email so you have a full copy of the details.

In cases where you are changing to a higher priced tour, we ask that the outstanding balance is paid in full at the time of the change.


CREDIT VOUCHERS:

 

We understand that you may be uncertain as to when you will be able to travel. That’s why we’ve introduced credit vouchers. 

Credit vouchers for the full value of the deposit paid by you can be issued in cases where you are uncertain as to when you will be able to travel. The vouchers will have a validity period of 24 months, and can be gifted to another person of your choice if you decide not to travel within that period.

For further terms and guidance on using credit vouchers, please refer to I have a credit voucher, how do I use it?


PRIVATE GROUPS:

 

For private groups, please note that we will ask the whole group to make changes as a group. Where the group size reduces due to a change, a re-price of the tour may be required.


FLIGHTS:

 

Whilst we do not offer international flights, during these uncertain times, we recommend making flight payments by credit card so that you also have recourse via your credit card company if flights are cancelled by the airline.

Additionally, it’s advisable to take out travel insurance that covers flights.


FREQUENTLY ASKED QUESTIONS

Full Flex entitles you to make 2 free-of-charge amendments to your original booking, including date and tour program up to 14 days before the departure date.

Once you have used your free Full Flex amendments, you cannot change dates again unless you pay the remaining balance in full so that Ultimate Flex applies.

Ultimate Flex entitles you to make unlimited free-of-charge amendments to your original bookings, date and tour program up to 14 days before the departure date.

Full Flex requires that you reschedule your trip within 12 months of your original departure date.

Ultimate Flex requires that you reschedule your trip within 24 months of your original departure date.

Should you decide to completely cancel your trip with us our standard terms and conditions apply in that your deposit is refundable in full excluding any bank charges that are applicable.

Another option is to transfer your payment to a credit voucher. This voucher is valid for 12 or 24 months depending on the Flex Option you chose, and can be gifted to another person of your choice if you decide not to travel.

For further terms and guidance on using credit vouchers, please refer to I have a credit voucher, how do I use it?

For Full Flex, please let us know up to 14 days before your arrival date. At this point you must notify us immediately of your new preferred departure date at the time of amendment.

If you are uncertain as to when you will be able to travel, we will issue a credit voucher for the full value of the deposit paid by you, with a validity period of 12 months.

For Ultimate Flex, please let us know up to 14 days before your departure date. At this point you must notify us immediately of your new preferred departure date at the time of amendment.

If you are uncertain as to when you will be able to travel, we will issue a credit voucher for the full value of the deposit paid by you, with a validity period of 24 months.

Yes! Both Full Flex and Ultimate Flex means you can transfer your booking to another date or tour of your choice with no penalty within 12 or 24 months of your original departure date.

That’s no problem! If the tour or departure date to which you are moving is a higher price than the tour you are moving from, then:

  • With Full Flex – your deposit will be re-allocated to the new booking as a deposit in full against the total value of the new tour, and we will then issue a new invoice for the balance of the tour, payable 30 days before the new tour start date.
  • With Ultimate Flex – Payment of the difference will be required at the time of the change.

If the tour or departure date to which you are moving is a lower price than the tour you are moving from, 

  • With Full Flex – your deposit will be re-allocated to the new booking as a deposit in full against the total value of the new tour, and we will then issue a new invoice for the balance of the tour, payable 30 days before the new tour start date.
  • With Ultimate Flex – A credit voucher will be issued for the difference in price. This voucher has a 24 months validity and can be gifted to another person of your choice if you decide not to travel within that period.

Credit vouchers are valid for 12 or 24 months depending on the Flex Option you chose, and can be gifted to another person of your choice if you decide not to travel.

If you chose to gift your credit voucher, we will need to be notified in writing/email and informed of the recipient’s name, email address and telephone number.

The recipient of your credit voucher must use the voucher within the original validity period. 

Tour prices are not fixed or guaranteed until you have re-booked using your credit voucher. The published tour price at the time of booking will apply at the time of re-booking.

To re-book a tour using a voucher, simply contact our Reservations Team by email or by phone.