We understand that there can be uncertainty when making travel plans, even more so following recent global events. So whilst your travel plans may be on pause, the time will come when you will be ready again to travel and explore.
With this in mind the team at Secret Paradise have been working hard to ensure that you will be able to travel safely upon your return to the Maldives.
The safety and comfort of our guests and our team has always been important to us, this is why our guides are certified Emergency First Responders and Level 3 International Life Guards.
Our #letusguideyou safely, health & safety policy highlights the enhanced procedures and processes you can expect from us, from the moment you meet your guide to the time when you wave them goodbye.
The policy will evolve as time goes on and as we continue to monitor local public health recommendations, but what won’t change is our commitment to keeping you safe as you explore our big, beautiful world.
Arrival/Departure
Cleanliness
We will require face masks to be worn on any public transportation, busy streets, markets, or within congested areas.
We will schedule hand sanitizing breaks during tours and will highlight all the places where hand washing and the safe disposal of masks can be made.
Local Suppliers
Accommodation
Transportation
For the immediate future we will avoid using public ferries.
We will ensure that vehicles and speedboat operators are following government guidelines. Our minimum requirement will include driver/crew wearing face masks, hand sanitizer to be available, a fixed number of people to ensure social distancing and regular cleaning and sanitation.
You will be required to use hand-sanitizer every time you board a vessel or vehicle.
Equipment
Guide Team
Our guide team always carry first aid kits and hand sanitizer. To their back packs we will add face masks, gloves and an infrared thermometer
Every member of the team will be trained on the HPA guidelines and procedures that cover identifying symptoms, the handling of guests who display symptoms and the required reporting process.
Our guide team will carry with them at all times, all necessary information and a list of contact numbers and medical facilities.
Our team will practice safe distancing at all times.
Any member of our team exposed to potential or confirmed cases will go into 14 day home quarantine until suspected case is cleared or they are medically cleared for work.
Community
We will limit meetings with locals and unfortunately for the time being we will be unable to invite you into the homes of our local families. We will instead re-create the experience for you at your guesthouse or a local outdoor cafe.
All other experiences will continue subject to Safe Tourism guideline requirements, ensuring safe practices are maintained.
Operational
We have reduced the number of guests on our scheduled group tours. It is guaranteed that groups will be no more than 6 persons.
Tour itineraries will be reviewed to ensure compliance of all the above and the requirements of the Safe Tourism guidelines when published.
We are updating all our individual tour risk assessments and will finalise on publication of government guidelines.
We are introducing an online payment option for all tours in order to limit contact points.
We are reviewing the use of phone app audio systems to assist guests in being able to hear our guides clearly.
We will take into account Safe Tourism Guidelines when published in relation to island hopping tours and visits to local islands.
How you can assist us